Return Policy
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Our Return Policy is intended to provide direct support to the professional upholstery and installation community. Please read each section carefully.
Damages and Shortages: All shipments must be inspected at the time of delivery. Visible damages and package shortages must be noted on the Bill of Lading and the deliver driver must sign the Bill indicating acknowledgement of the damage/shortage. Claims for shipping damage/shortages not identified at the time of delivery will be denied.
Hidden damage and item shortages must be reported within 30 days of the invoice date. Claims submitted after 30 days will be denied.
Returnable Items/Restocking: Most of the items you purchase from us are returnable, subject to restrictions and restocking charges, although some are not. Items must be returned within 60 days of the Invoice date. All non-warranty returned items must be new and in the original unopened packaging. Items that have been installed, attempted to be installed or opened are not acceptable for return. All returnable items are subject to a 25% fee.
Make sure that you have the correct part number and color of the item before you place an order. Please note and understand that an incorrect color order is not a valid reason for a return. If you would like a color sample prior to ordering simply ask us and we will provide one, happily.
Non-Returnable Items:
- Any cut roll goods such as carpet, vinyl, canvas
- Less than a full hide of leather
- Special order items
- Items that are not original material and/or color
- Clearance items
- Individual seat components such as headrests, armrests, bottoms, backrests
Return Procedure:
[Note that items returned without a valid RMA# will be returned freight collect]
1. Call customer service to obtain an RMA# (Return Material Authorization Number). You will need one of the following: your PO #, the Invoice # or the Sales Order #. Issuing of an RMA # is not an automatic determination of warranty or eligibility for return, but simply a way to track the item.
2. Write the RMA # on the outside of the package in LARGE letters using a sharpie like pen.
3. If the item is a Non Warranty Return, call a courier service and send the item PREPAID to us.
4. If the item is a Warranty Return, we will issue a call tag and UPS will pick up the item.
5. Once we receive the item, we will inspect the item to make a final determination on warranty or eligibility for return credit.
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